Privacy Policy

Introduction

Water Gone Restoration ("we," "us," or "our") operates the website watergonerestoration.com and provides water damage restoration, flood cleanup, fire and smoke restoration, and related services in Orange County, California. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or contacting us for services, you agree to the practices described in this policy.

Information We Collect

Information you provide directly

When you contact us through our website, call our emergency line, or request a free estimate, we may collect:

1. Your name
2. Phone number and email address
3. Property address and description of the damage
4. Insurance carrier information and claim details
5. Any other information you choose to share when describing your situation

Information collected automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through standard web analytics tools to help us understand how our site is used and improve it over time.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

How We Use Your Information

We use the information we collect to:
1. Respond to emergency service requests and provide restoration services
2. Contact you about your estimate, project status, or insurance claim
3. Coordinate directly with your insurance carrier on your behalf when authorized
4. Send follow-up communications related to your service or project
5. Improve our website and understand how visitors interact with it
6. Comply with legal and regulatory obligations
7. We do not use your information for unrelated marketing purposes or sell it to third parties.

Insurance and Third-Party Coordination

Water Gone Restoration frequently works directly with insurance carriers, adjusters, and third-party contractors on behalf of our clients. When you engage our services and authorize us to communicate with your insurer, we may share relevant documentation — including moisture readings, scope of loss, and project records — with those parties as necessary to process your claim. We only share what is required for the legitimate purpose of restoring your property and resolving your insurance claim.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
‍Service providers: We may share information with vendors and contractors who assist in delivering our services (such as subcontractors or software providers), who are bound by confidentiality obligations.
‍Insurance carriers and adjusters: As described above, when you authorize us to act on your behalf.
‍Legal requirements: If required by law, court order, or to protect the safety of our clients, employees, or the public.
‍Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including completing your restoration project, resolving your insurance claim, and meeting any legal or regulatory requirements. Project records may be retained for up to seven years in accordance with California contractor recordkeeping standards.

Your California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
1. The right to know what personal information we have collected about you
2. The right to request deletion of your personal information
3. The right to opt out of the sale of your personal information (we do not sell personal information)
4. The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information below. We will respond to verified requests within 45 days.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, including Google Maps and review platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your California privacy rights, please feel free to contact us:
‍Water Gone Restoration
Phone: (949) 406-0287
Email: alex@watergonerestoration.com